Terms of Service
Introduction
Welcome to AMMA. We specialize in creating handcrafted candles and fragrances, with a strong commitment to sustainability, artisanship, and quality. By accessing or using AMMA's website and services, you agree to be bound by the following comprehensive Terms of Service.
Acceptance of Terms
Your use of AMMA's website or purchase of our products signifies your agreement to these Terms of Service. If you disagree with any part of the terms, please refrain from using our services.
Privacy Policy
Our Privacy Policy outlines how we collect, use, and protect your personal information. By agreeing to these Terms, you also consent to the data practices described in our Privacy Policy.
User Accounts
Users may create accounts on our website. By creating an account, you agree to provide accurate and complete information and to keep your account credentials secure. AMMA reserves the right to terminate or suspend user accounts that violate our Terms of Service.
User Conduct
Users are expected to engage in respectful and lawful behavior when using our website and products/services. Harassment, discrimination, spamming, or illegal activities are strictly prohibited.
Intellectual Property Infringement Policy
AMMA respects the intellectual property rights of others and expects users to do the same. If you believe your intellectual property rights have been infringed upon, please contact us with a detailed report, and we will take appropriate action.
Product Information, Availability, and Processing Times
AMMA's products are handcrafted and subject to availability. Processing times can vary, and we ask for your patience as we craft your items with care.
Pricing and Payment
All prices are subject to change without notice. We accept various forms of payment, detailed on our website. Transactions are secure and encrypted.
Shipping and Delivery
We offer multiple shipping options. Costs and delivery times vary based on your chosen method and location.
Returns Policy
If you are unsatisfied with your purchase, we accept returns within 14 days of purchase, provided the item is unopened and in its original packaging. Buyers are responsible for return shipping costs.
Additionally, if the candle is damaged upon receipt, please provide a photo to us at info@amma-home.com so we can send you a replacement.
Final Purchase and Dispute Resolution
All purchases made through AMMA are considered final. By completing a transaction on our site, you agree to waive your right to initiate chargebacks or disputes through your credit card issuer, bank, or any other payment method for any reason related to the transaction. Should you encounter any issues or dissatisfaction with your purchase, we urge you to contact AMMA directly in writing to seek a resolution. AMMA retains the exclusive right to offer refunds or other resolutions at our discretion, should we identify a valid and reasonable cause for such action.
By making a purchase with AMMA using any form of payment, you explicitly agree to waive your right to dispute the charge through your payment provider. Despite this policy, we want to assure you that customer satisfaction remains our top priority. AMMA is committed to diligently working to prevent disputes and to finding satisfactory resolutions on a case-by-case basis, ensuring a positive experience for all our valued customers.
By agreeing to these Terms of Service and proceeding with your purchase, you acknowledge and accept these conditions as part of your transaction with AMMA.
Limitation of Liability
AMMA will not be liable for any damages arising from the use of our website or products beyond the amount paid for such products.
Indemnification
Users agree to indemnify, defend, and hold harmless AMMA and its affiliates from any claims, damages, costs, and expenses, including attorneys' fees, arising from their use of our products or website.
Changes to Terms of Service
AMMA reserves the right to modify these Terms at any time. Your continued use of the website following any changes indicates your acceptance of the new Terms.
Contact Information
For any inquiries regarding these Terms of Service, please contact us at info@amma-home.
By using AMMA's website and services, you agree to these Terms of Service, creating a legal agreement between you and AMMA Inc.